Knowledge Base

We want to avoid recurring problems and duplicated works by preparing Knowledge Base to gather comprehensive and useful information and solutions about IT services.

Speed in solving users’ questions

According to users’ frequent questions, articles are prepared so users can find their answer as quickly as possible.

Access at all hours of the day and night

The Knowledge base available at any time

Knowledge base proportional to organisation

Depending on the important issues and work processes of your organisation, knowledge base can be prepared specifically for users by adding or modifying the existing articles.

Optimal use of financial resources and time of the expert team

By having a complete and comprehensive knowledge base, it is possible for the IT team to spend their time on the strategy of the organisation instead of dealing with simpler tickets and solving frequent user ambiguities; In this way, financial resources and time are spent more efficiently.